Helpdesk software that keeps support simple
Hilfedesk turns customer requests into tickets your team can assign, prioritize and resolve, all from one shared inbox.
No credit card required · Set up in minutes
Hilfedesk turns customer requests into tickets your team can assign, prioritize and resolve, all from one shared inbox.
No credit card required · Set up in minutes
Simple enough to start using today, with the depth to grow with your team.
Every customer request lands in one place, so nothing slips through the cracks.
Assign tickets to teammates, add internal notes and keep the whole conversation in one thread.
Keep customer and contact records alongside their tickets, so your team always has the full picture.
See what is urgent, what is waiting and what is done at a glance, and filter or search to find any ticket fast.
Single sign-on across your workspace and two-factor authentication to protect your team's accounts.
See ticket volume and team workload so you can spot problems early.
No long implementation, no consultants.
Create your workspace and invite your team.
Bring customer requests into Hilfedesk so they arrive as tickets.
Assign, reply and track every ticket from new to resolved.
Quick answers before you sign up.
Small and growing teams that want a simple, easy-to-use helpdesk to manage customer requests without a long setup.
Yes. Start free, no credit card needed.
Yes. Invite teammates to your workspace and assign tickets to them from day one.
Hilfedesk supports single sign-on and two-factor authentication to keep your workspace protected.
Hilfedesk is built by a small team that uses it every day to run its own customer support.
Whether you're growing your business or managing daily customer interactions, Hilfedesk helps your team deliver exceptional support.
Scale your customer support operations with organized conversations, faster responses and smarter ticket management.
Bring your support agents together with shared tickets, team collaboration and a clear view of every conversation.
Stay on top of customer requests, track issue progress and ensure every support task gets the attention it needs.
Everything you need to streamline customer support, collaborate across teams, and manage workflows in one place.
Organize teams, products, and projects in one simple workspace.
Visualize work and move issues through customizable workflow stages.
Break large initiatives into manageable epics, stories, tasks, and bugs.
Maintain a clean backlog and prioritize upcoming work without unnecessary complexity.
See project progress, workload, overdue work, and team activity at a glance.
Capture, prioritize, assign, and resolve software defects without a separate tool.
"Hilfedesk covers everything a helpdesk platform should, and it’s the backbone of our support operations across in-house and partner products, custom development, and change requests. The team ships new features at an impressive pace, so the product keeps getting better. Just as valuable is their responsive support team, who are always on hand and open to turning our feature ideas into reality."