Helpdesk software that keeps support simple
Hilfedesk turns customer requests into tickets your team can assign, prioritize and resolve, all from one shared inbox.
No credit card required · Set up in minutes
Hilfedesk turns customer requests into tickets your team can assign, prioritize and resolve, all from one shared inbox.
No credit card required · Set up in minutes
Simple enough to start using today, with the depth to grow with your team.
Every customer request lands in one place, so nothing slips through the cracks.
Assign tickets to teammates, add internal notes and keep the whole conversation in one thread.
Keep customer and contact records alongside their tickets, so your team always has the full picture.
See what is urgent, what is waiting and what is done at a glance, and filter or search to find any ticket fast.
Single sign-on across your workspace and two-factor authentication to protect your team's accounts.
See ticket volume and team workload so you can spot problems early.
No long implementation, no consultants.
Create your workspace and invite your team.
Bring customer requests into Hilfedesk so they arrive as tickets.
Assign, reply and track every ticket from new to resolved.
Start free. Upgrade when your team grows.
Quick answers before you sign up.
Small and growing teams that want a simple, easy-to-use helpdesk to manage customer requests without a long setup.
Yes. Start free, no credit card needed.
Yes. Invite teammates to your workspace and assign tickets to them from day one.
Hilfedesk supports single sign-on and two-factor authentication to keep your workspace protected.
Hilfedesk is built by a small team that uses it every day to run its own customer support.